FAQ / Privacy Policy

Please find a list of our frequently asked questions.


Lost Property?

Please use our contact form and provide a full description of any lost items and your telephone number.

Can my band play at Peaky Blinders?

Please send us your details via our contact form.

How Far Are You From The City Centre?

A short taxi ride or a 15 minute walk. We are located at L8 5XJ on google maps.

Am I Able to Purchase Gift Vouchers?

Yes. Please call 01704 808182 with credit card details and £ value required.

Is Parking Available?

Yes. There is a pay and display at the entrance to Cains Brewery Village in Stanhope Street L8 5XJ.

Are Dogs Welcome?

We are dog friendly and offer water and treats on request but only until 6pm from Thursday to Sunday.

Do You Have Accommodation?

No, only at our Southport sites, which are 21 miles from Liverpool.

www.thepeakyblinders.com and www.peakyblinderschurchtown.com

For local Liverpool hotels please enter: L8 5XJ into www.booking.com

Are Children Welcome?

Yes, but we request they depart by 4pm on Friday, Saturday and Sunday or 6pm during the week After 6pm it is strictly 18 years and over. ID may be requested by the door staff.


Do You Provide Disabled Access?

Yes but only to the ground floor.

Do I Need To Buy a Ticket In advance?

No, Entry is entirely FREE OF CHARGE unless we have special events eg. New Years Eve, Balls etc ( costs are listed clearly on the posters/advertisements).

Do You Accept Large Parties?

We welcome large parties – Please email bookings@peakyblindersliverpool.co.uk with your parties details and requests and we’ll make your party welcome!

We request that hen and stag parties attempt to dress in the style of the 1920’s as this adds to the experience for all guests.

Whilst it is not compulsory to dress to this theme we do ask that you avoid stereotypical hen party costumes.

No whistles and inflatables!

We do reserve the right to refuse admission at management’s discretion in the event of inappropriate dress sense or behavior.

Do you have a Privacy Policy?

Yes – See below

PRIVACY NOTICE

Introduction

We at Peaky Blinders Liverpool respect your right to privacy. This Privacy Notice describes the types of personal information that you may provide to us or which we may otherwise collect when you communicate with us, and how we may use your information, who we may share it with and how we protect it. We also tell you how you can update your information, unsubscribe from receiving marketing communications from us or change your preferences.

What this Privacy Notice covers

Whenever you communicate with us, including when you:

• visit our website located at https://peakyblindersliverpool.co.uk
• use the Free Wi-Fi service in our establishment

(whether you do this directly or through one of our partners or sub-contractors), we collect, store and use your personal data in various ways. Because at Peaky Blinders Liverpool, we know that your personal data is important to you, we want to be completely transparent with you so you know exactly what we are doing with it. So this Privacy Notice explains:

In the normal course of our business, we will collect personal information relating to you, such as your name, address, phone number and e-mail address (“Personal Information”) whenever you communicate with us or one of our partners or sub-contractors, (including by email, phone, SMS, via the website, our apps or otherwise), for example, in the following situations:

• when you book a table, order online or by telephone, dine in, pay a deposit, pay your bill or purchase a voucher for use in one of our restaurants. When you book or order through one of our partners, they may pass your Personal Information (including your name, email address, telephone number and details of your booking) onto us;

• when, you register for vouchers or other offers, subscribe for e-mail newsletters and update services (we may also ask you your age, your postcode, your marketing preferences, and other relevant information and may use this to tailor offers appropriate to you);

• when you use our free Wi-Fi service (we may also ask you your age so we can ensure we meet any minimum legal age limits);

 if your submit a job application form and/or CV, or otherwise seek employment with us, we will collect your Personal Information

• if you choose to participate in market research initiatives or promotional events, complete a questionnaire or competition entry form.

• we operate CCTV in all our restaurants – please consult the signage in the restaurant for more details.

We apply appropriate technical and organisational security measures to prevent unauthorized access to Personal Information we hold about you. All Personal
Information about our guests is stored within a robust secure environment.
We never sell your data to a third party. Our practice is that no data is ever provided to third parties except in the circumstances described below under Sharing and Disclosure of Personal Information.

Purpose and legal basis for the information we collect and use

We know how important your Personal Information is so we will only ever collect and use your Personal Information for a lawful reason relating to our business. Generally this means that we will use your Personal Information:

• to carry out a contract with you or because you have asked us to take specific steps, for example booking a table, ordering food, arranging delivery or collection, processing payment of your bill, allowing you to connect to free wifi at our restaurants, investigating and handling complaints or considering you CV or employment application;

• because we have to comply with the law and applicable regulations, for example reporting any health, safety or security incidents to the relevant authorities,

• for legitimate legal purposes such as providing you with special offers, discounts, news and information about us which may be of interest to you (we think you’ll love receiving these but, if not, you can opt out at any time); updating and maintaining our records, retaining your details so you can log in quicker in the future, preventing or detecting fraud or abuses of our website or our Free Wi-Fi service, issuing vouchers for use in our restaurants, enabling third parties to carry out technical, logistical or other functions on our behalf to make our apps, website more useful to you; for personalised service and communications , targeted and online behavioural advertising: analytics and profiling of guests; monitoring website usage and offer performance / conversion; monitoring guest satisfaction and data analytics to understand how we are doing, whether we are meeting our guests’ needs and seeking ways we can improve our products, services, communications and offers;

• where required by external parties we deal with such as our insurers (e.g. where there has been an accident or incident in one of our restaurants), suppliers (if there has been a food-related incident) or where necessary for the establishment, exercise or defence of any legal claims.

Special offers and promotions

We think you will love hearing about our special offers, discounts, news and information so you don’t miss out on our special deals so unless you have told us that you do not wish to be contacted for this purpose, we will send these to you by email or text. These may include joint promotions with our business partners.

If you no longer want to receive such offers special offers, discounts, news and information, you can either:

• simply click on “unsubscribe” at the foot of the email or text and we will take you off our marketing and promotions list

Sub-contractors, suppliers and agents: from time to time we employ other companies to perform functions on our behalf including taking orders and fulfilling order deliveries, designing and sending guest communications, providing guest vouchers, analysing data, providing elements of our IT or back-up systems, providing marketing assistance, processing payments, improving our services and providing customer service. They may have access to Personal Information needed to perform their functions, but are not permitted to use it for other purposes and cannot modify, disclose or erase your data without our instructions.

Legal reasons: we may disclose information about you (i) if we are required to do so by law or regulation (e.g. food safety), (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Fraud / Credit Risk: where necessary to prevent fraud or reduce credit risk, we may exchange your Personal Information with other companies and organisations.

Business transfers: in any corporate transactions (e.g. buying or selling of businesses, stores or business units) Personal Information is generally one of the transferred assets. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets, however that would always be under conditions of strict confidentiality and limited to the specific purpose.

Sending data outside of Europe: We do not transfer your Personal Information to countries outside the European Union. However, some of our appointed carriers, sub-contractors, suppliers and agents may transfer, use or store data in other countries. Where this is the case, they are obliged to ensure that there is equivalent protection for your Personal Information as would be the case within the European Union.

We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. These safeguards may include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information by a data controller established in the European Union to a processor established in a third country which does not offer adequate level of protection.

Analytics and profiling: In order to offer you a more personalized experience in your interactions with us, information collected through one source may be combined with information we obtains through other sources. This may include information that allows us to identify you across multiple devices through which you access our websites. We may also supplement the information we collect with information obtained from other parties, including our business partners and other third parties to create customised profiles about you. Examples of how we may use this information include using your data to help us to improve your experience using our website, to present you with options tailored to your preferences and for targeted advertising purposes.
For more information about use of cookies and other similar tracking technologies, including how to opt out of them, please see “Cookies” below.

Collection of information by third party sites

Our website may contain links to other websites whose privacy practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.

Your rights regarding your Personal Information

You have certain rights regarding your Personal Information. We summarise these below: Right to access: You have the right to access data about you that we use. If you want to access all your Personal Information then you can request by writing to us via email and following up with a phone call to a manager to ensure we have received your request. Following initial communication with you, we can then process your request without undue delay and, at the latest, within 1 month, unless your request is complex or numerous in which case we may take up to 3 months, but we will inform you within 1 month if this is the case.

Please note that there are certain limited exceptions to your right to access personal data such as if it would involve disclosing the personal information of another person who has not consent to such disclosure, if disclosing Personal Information would prejudice on-going negotiations with you, information relating to the prevention or detection of crime or apprehension or prosecution of offenders, management information and information covered by legal privilege.

Please note that there are exceptions such as where we need to retain Personal Information for legal reasons (e.g. where necessary for the establishment, exercise or defence of any legal claims) or where we have another legitimate business reason for retaining Personal Information.

Right to restrict or object to processing: if you want to stop receiving special offers, discounts, news and information from us, either:

• simply click on “unsubscribe” at the foot of the email or text and we will take you off our marketing and promotions list

Retention of Personal Information

We will keep your data for as long as necessary to carry out the purpose for which we collected it. If we have had no online contact from you (e.g. subscribing to our newsletters, competitions sign-up (manual or online) ordering vouchers or taking up special offers and promotions) for 3 years, we may delete your Personal Information.

If at any time you wish to opt-out of receiving special offers and promotions, restrict our processing of your Personal Information, or ask us to erase your Personal Information, please see Your rights regarding your Personal Information above.

Cookies
We, our service providers, and/or non-affiliated third parties, may use “cookies” or similar technologies on the Site. When you visit our website we serve cookies to your computer. Cookies may be used in the following ways:

• to enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line);

• to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website. We cannot identify you personally in this way and

• for security, site and product integrity.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can recognise your computer when a user of your computer returns to a website previously visited by someone using your computer. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number that identifies your computer. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

There are two broad categories of cookies “first party cookies” and “third party cookies”. First party cookies are cookies that are served directly by the website operator to your computer, and are used only by the website operator to recognise your computer when it revisits that site. Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.

Anonymous site usage statistics
We use Google Analytics cookies to record anonymous usage of the site and produce statistics such as the number of visitors to a page. These cookies include _ga, _gat, _gid.

We also use Hotjar web analytics to keep track of how people use our web site. It has no personal information stored and certainly cannot be used to contact you.

Third-party services

Some parts of our website are supplied by third parties and embedded within this site. When you use third party services they may also place cookies on end user browsers. An example of this is our table reservation system. These third parties may use additional cookies for service, performance, tracking and analytics purposes and the information practices of those third-parties are not covered by this Privacy Notice. We suggest you check these third party websites for more information about the cookies they use.

Disabling / Enabling Cookies
You can accept or decline cookies by modifying the setting in your browser. The “help” portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether For further details on how to do this please visit the educational sources http://www.allaboutcookies.org and http://www.youronlinechoices.eu.

Please note that if you disable cookies you may not be able to use all the features of our website.

Revisions to this Privacy Notice

We may update or revise all or any part of this Privacy Notice from time to time. A copy of the current Privacy Notice will be posted on our website and we encourage you to check it from time to time so you are aware of any changes or updates to the notice. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the bottom of this Privacy Notice.

Photographs publicly displayed

On request with reason we will remove any photographs. Please contact us with any concerns.

How to contact us

Should you have any questions about this Privacy Notice or how we use your Personal Information, please write to us at:

Cains Brewery Village, Stanhope St, L8 5XJ Liverpool

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Cains Brewery Village, Stanhope St, L8 5XJ Liverpool